Refund policy

30-Day Return Policy

We want you to feel confident about your jewelry purchase. You may request a return within 30 days after your order is delivered.

Return eligibility

To qualify for a return, an item must be unworn, unused, undamaged, and returned with its original packaging and proof of purchase. Please handle jewelry carefully while deciding whether to keep it.

For hygiene reasons, earrings that have been worn or removed from a sealed hygiene package cannot be returned. Custom, personalized, engraved, resized, final-sale, and gift-card purchases are not eligible unless they arrive damaged or incorrect.

Starting a return

Email moissanitejewel@protonmail.com before sending anything back. Include your order number and the reason for the return. If the return is accepted, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered. We recommend using a tracked service because we cannot refund items that do not reach the return address.

Damaged or incorrect items

Inspect your order when it arrives. Contact us promptly with your order number and clear photos if an item is damaged, defective, or incorrect so we can review the issue and make it right.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method, normally within 5–10 business days after inspection. Your bank or payment provider may need additional time to post the refund. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing or shipment has begun.

For return questions, contact moissanitejewel@protonmail.com.