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Moissanite Jewellery»Customer Service

Customer Service

Product Availability and Pricing.

Pricing, availability and features of the Charles & Colvard® products featured on this Site are subject to change without notice. While we make every attempt to avoid errors in pricing and product information, some information (including prices) may be inaccurately displayed on the Site due to system or typographical errors. We reserve the right to correct any and all errors in pricing or product information when they occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product (at your own expense) or pay the difference between the actual and charged prices.


Most items are shipped within 5-10 business days.

Separate charges for shipping and handling will be shown on the order page during checkout. Please note that we do not ship to hotels or Post Office boxes. We require a signature upon delivery of all shipments. All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title to such items pass to you upon our delivery to the carrier.

Return Policy.

15 day return policy on ALL items purchased from www.moissanitejewel.com.

All returns require a return authorization number.

Please contact Customer Service at (011) 46-584430 to obtain your personal return authorization number.

You may use the return shipping method of your choice, at your own expense. We strongly recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. You are solely responsible for any loss or damage to the product during shipping. Upon receipt of a returned product, we may take up to fourteen (14) business days to process your return.


If you have any additional questions, call Customer Service at: 

Wednesday To Monday

11.00AM To 7.00PM

011 - 46-584430.

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